Heloya Refund Policy:

Thank you for shopping at Heloya. We are committed to providing high-quality products and excellent customer service. Please review our refund policy carefully.

1. Damaged Sign: If you receive a damaged product, you may request a refund or a replacement free of charge within 14 days of receiving the item. Please contact us immediately with photographs of the damaged sign to initiate the refund or replacement process.

2. Incorrect Customization: In the event that your product arrives with incorrect customization due to an error on our part, we will gladly replace it with a corrected version at no additional cost to you. Please reach out to us within 14 days of receiving the product, providing details and photographs showcasing the error.

3. Personalized Sign Dislikes: As our products are highly personalized and made to order, we cannot offer refunds or replacements based on personal preferences or if you simply do not like the way the product turned out. We encourage you to carefully review your customization details before placing an order to ensure accuracy and satisfaction.

We strive to resolve any concerns promptly and efficiently. Please don't hesitate to contact our customer support team at hello@heloya.com for assistance regarding your order or any questions about our refund policy.

Thank you for choosing Heloya.