Shipping Policy:

Welcome to Heloya! This Shipping Policy outlines important information regarding the processing, shipping, and delivery of your orders. Please read this policy carefully.

1. Order Processing:

a. Order Fulfillment: We strive to process and fulfill orders within 2-6 business days after order confirmation.

b. Customization Time: Customized products may require additional time for personalization before shipping. Please refer to the specific product's description for customization details.

2. Shipping Times:

a. Estimated Delivery: Most orders are expected to arrive within 6-12 business days from the date of order confirmation. The delivery time may vary based on your location and the specifics of your order.

b. Location Dependency: Delivery times are influenced by the shipping address. Urban areas may experience faster delivery times than rural or remote locations.

3. Shipping Methods:

a. Standard Shipping: Our standard shipping method is used for most orders. It offers a balance between cost and speed of delivery.

b. Expedited Shipping: Expedited shipping options may be available for select products, providing quicker delivery at an additional cost.

4. Shipping Costs:

Shipping costs are calculated based on the chosen shipping method, order weight, and destination. The shipping cost will be displayed during the checkout process.

5. Tracking Orders:

a. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress.

b. Tracking Updates: Tracking information may take up to 48 hours to be updated by the shipping carrier. If you have concerns about tracking updates, please contact our customer support.

6. Delivery Address:

a. Accuracy: Ensure that your delivery address is accurate and complete to prevent delays or delivery issues.

b. Re-Delivery Attempts: If a delivery attempt is unsuccessful, the carrier may make additional attempts or hold the package at a local facility. Please follow their instructions for successful delivery.

7. International Shipping:

At this time, we primarily ship within [list of countries]. For international shipping inquiries or requests for destinations outside our current shipping coverage, please contact us.

Thank you for choosing One Bungalow Lane! If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer support team